Yoganand Terms & Conditions
Class Reservations / Bookings
Yoganand reserves the right to alter and amend the timetable at any time.
Students will not be allowed to enter the class once it has started (excluding parent & baby classes) and no refund will be given for non-attendance due to lateness.
For morning and evening classes, the main door to Juice Jar will be locked two minutes before the class start time for the teacher to be able to get downstairs. If the door is locked, you are too late to join and no refund will be given.
We cannot offer refunds if you are late.
Waitlist – if a class is full there is a waitlist available via our booking system. It's set on a 'first come first serve' basis. When a spot becomes available, the first person to have signed up to the waitlist is automatically added to the class and notified by SMS (if they have shared their number on the system) and an email.Customers can see where they are on the waitlist so if you can no longer attend, then please take yourself off to ensure you don’t get booked in.
The waitlist cut off is 60 minutes prior to class and no one will be booked on after this. In this case, if a spot becomes available then the system will automatically send an SMS to everyone who is on the waitlist and the first person to respond to accept their spot will be booked into class.
Class Cancellations
We have a 12 hour cancellation policy for all classes in Studio 1, (yoga, pilates & barre classes). This means if you cancel 12 hours prior to the class start time, you will automatically receive your credit/s back.
We have a 24 hour cancellation policy for all Reformer Pilates classes. This means if you cancel 24 hours prior to the class start time, you will automatically receive your credit/s back.
If you late cancel or no show twice within one month, you will receive a penalty charge of £10 (except for those on the 12 Day Intro Offer for £25, where the charge is £5)
Yoganand reserves the right to cancel classes due to the following events; when a suitable teacher cannot be found to cover, when attendance is lower than 3 people, and due to an emergency or unforeseen circumstances involving the teacher or studio.
Classes may be cancelled up to 1 hour prior to class start time and you will be notified via email or text. In the event of cancellation any class passes or credits will be returned and intro offers can be extended on request.
Class Packs and Credits
5 credit passes are valid for 2 months from the date they are first used.
10 credit passes are valid for 3 months from the date they are first used.
20 credit passes are valid for 6 months from the date they are first used.
All passes and memberships are to be used by the purchaser only, they are non-transferable and cannot be shared with others.
All passes and credits are valid for classes only, unless otherwise stated.
All passes and credits are non transferable, non refundable and cannot be extended.
Concessions
We offer Student and Low Income 10% discount that is applicable on all pricing options. Proof of ID or circumstance will be required.
We offer 10% off NHS discount on class packs and memberships. Proof of ID or circumstance will be required.
Discounts are for personal use only and cannot be used for friends/family or third parties.
We reserve the right to terminate discount privileges if the discount is misused or your circumstances change.
Please email us a photo of your ID and request your discount *before* purchase. We will tag your account with the discount, and then you can make a purchase.
Memberships
Memberships are valid for classes only unless otherwise stated.
Memberships require an automatic payment to be set up through Momence, which will take the payment from your stored card monthly.
All memberships require a minimum 3 month commitment, thereafter you can cancel your membership with 1 month notice. Refer to cancellation policy below.
Your membership will renew via direct debit on the same date every month.
Memberships cannot be shared, and are non-transferable or refundable.
Monthly credits cannot be rolled over to the following month.
Yoganand reserves the right to change or end any monthly subscription and will provide customers with at least 1 months notice of any cancellation or alteration.
Membership Cancellation Policy
As a member you shall agree to a monthly charge as outlined in the membership pricing option. This charge will be applied at the time of purchase and is effective for a minimum of 3 months from the selected start date.
Cancellation: After 3 months the membership can be cancelled with 1 month notice, should you cancel in-between payments, the subsequent payment will be the last one. There are no refunds of memberships that have been paid but not used.
If you book into a class and don't turn up OR late cancel (within 2 hours of class start time) twice in your monthly bill cycle, then you will be automatically given a penalty of £10.
Freezing/suspending: After 3 months the membership can be frozen once per year. This requires a minimum 1 week notice before your next payment. Memberships can only be frozen in line with your direct debit schedule. Maximum freeze time is 3 months.
Yoganand reserves the right to change or end any monthly subscription and will provide customers with at least 1 month notice of any cancellation or alteration.
Introductory Offer Policy:
Mat Classes in Studio 1:
Once class per day.If you no show or late cancel twice during the 12 days then you will receive a £5 penalty
Reformer Pilates in Studio 2:
If you no show/late cancel you will be receive a penalty of £10
Workshops / Courses & Trainings
Workshops, courses and trainings run by Yoganand are subject to their own individual pricing, terms & conditions and pricing options that will be communicated at the point of booking.
In the event of low attendance or unforeseen circumstances advertised course / workshops or trainings may not run as planned, dates may be changed and/or refunds will be provided where necessary.
Workshops, courses & trainings run by external facilitators / hirers are subject to their own policy as outlined by the organiser & are not the responsibility of Yoganand.
Privacy Policy
This privacy policy tells you what to expect when Yoganand collects personal information.
Terms & Conditions of Website Use
The content of the pages of our website is for your general information and use and is subject to change by Yoganand without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable, and it shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to; the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with ‘fair use’ as set out by the Digital Millennium Copyright Act (DMCA). Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
yoganand.co.uk uses an integrated application to provide timetable information and login services, so that you can directly access your personal data on Momence. To deliver this service it processes the IP addresses of visitors to our website and collects your username and password if you wish to login.
We use third-party data processors to manage customer data and payments and Yoganand does not store any data. These data processing companies are PCI and/or GDPR compliant. They include, but are not limited to; Momence and Stripe. Further information on these companies can be found on their websites or supplied by us upon request.
Access to Personal Information
We try to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by contacting us on the email address info@yoganand.co.uk. If we do hold information about you we will:
Give you a description of it;
Tell you why we are holding it;
Tell you who it could be disclosed to;
Let you have a copy of the information in an intelligible form.
We may hold you need to put the request in writing to us via our address found on our contact page.
If you agree, we will try to deal with your request informally, for example if possible by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by contacting us via email. We will not disclose personal data without request with the exception of when there has been a breach of our safeguarding policy, outline below.
Changes to our Privacy Policy
We keep our privacy notice under regular review. This privacy policy was last updated on12th June 2024.
Safeguarding Policy
Interacting with us & if we receive a complaint about you.
We may respond individually to messages or comments on social media via @yoganandstudio. We may delete your comment if it is inappropriate or spreads hate or discrimination in any form. If your comment is threatening or against the law we reserve the right to do one or all of the following; block your profile, remove your comment, report you to the app and/or report you to the local authorities. In the instance of informing the authorities your username / full name / and profile information may be disclosed.
If you contact us via email, any attachments may be monitored and used by us for reasons of security. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law. If we perceive an email to be of a threatening or unlawful nature we reserve the right do one or all of the following; block your email address, ask you not to attend the studio, cancel your membership or active pricing option and/or report you to the local authorities. In the instance of informing the local authorities some of your personal information may be disclosed.
If we receive a complaint about you we have a responsibility to investigate and escalate any complaint as we see fit. We will always try to limit the amount of personal information we share about you, however this may not always be possible depending on the nature of the complaint. The complainer or accuser will always remain anonymous unless otherwise agreed. Depending on the severity of the complaint and the evidence received we may do one or all of the following; cancel your membership or pricing option and ask you not to attend the studio, inform other groups, businesses or local communities who we are aware you interact with and invite them to enforce their own individual safeguarding procedure and/or contact local authorities.
We keep our privacy notice under regular review. This safeguarding notice was last updated on 12th June 2024.